TATA Alert – Road Side Assistance
 
Road Side Assistance program for ICV, M&HCV range of trucks & buses plying along Golden Quadrilateral, N-S/ E-W corridor, National Highways & State highways; excluding North East, & Disturbed areas.

Features
* For vehicles stranded for more than 24 hours (T&C apply)

Offers for the Customer

• Restoration of Vehicles within 24 Hours covering with all National Highways, SH and GQ EW-NS (2.47 lacs kms coverage).
• Reach time within 4 Hours i. e. reaching at the breakdown site on receipt of Customers Call.
• If Vehicle not delivered in 24 hours, Rs. 1000/- paid for each day delay after 48 Hrs. (Prorata basis) as compensation.
• Compensation paid in the form of Coupons. It can be exchanged for the purchase of Parts and Prolife at any of our authorized channel partner.
• For Paid Repair Customer has to pay estimated cost of repair to TML.
• If vehicle is drivable, it will not be covered under this scheme.
• Load transfer and towing facility available on Customer’s cost.
• For the vehicles beyond Warranty norms, Customer will be charged deputation charge of Rs. 1500/- over and above the repair charges. This offer will not be applicable if the customer does not agree to pay the charges.
• The decision of usage of Prolife/ Float unit lies with TML. In the event the customer not agreeing for not using Prolife /float aggregates this offer will not be applicable.
• Tyres, Batteries, Bulbs not to be covered.
• Accidental vehicles are not covered.
• Ancillary repairs are excluded from this job due to third party involvement.

Note: TML will be responsible for attending to vehicle on road with specified terms & conditions and with no other liabilities.